Product ID:
Subject: MR
Content: Subject: Request for Refund or Replacement – Order #202-1200528-1296325I am writing to request a refund or a replacement for the yobola Wireless Earbuds 22 that I purchased on 1st September 2024. Below are the order details:Order date: 01.09.2024Order #: 202-1200528-1296325Sold by: shen zhen shi le you ke ji you xian gong siInvoice #: DS-AEU-INV-GB-2024-57053093Total amount paid: £17.00Payment reference ID: e4tYgXXtzN5Sr5E89WDTUnfortunately, these headphones have developed a fault. The left side has completely lost all volume, and the right side has significantly lowered in volume. I have attempted the following troubleshooting steps:Fully charging the headphonesUnpairing and reconnecting themResetting them according to the user manualDespite these efforts, the issue persists. Considering that they have only lasted 6 months, I believe this is unsatisfactory for a product of this type.I kindly request a refund of the original amount (£17.00) or a replacement of the headphones. Please let me know the next steps to proceed.Thank you for addressing this issue promptly. I look forward to your response.Kind regards,Qasim07999656792qasimreza@hotmail.com